Refund policy
We want you to feel confident about booking. Here's exactly what protects you, and what to expect if your plans change.
7-day satisfaction window
Booked but having second thoughts? You have 7 full daysfrom payment to cancel for any reason and receive a full refund — provided travel hasn't started and your government permits haven't been issued yet. No questions asked.
After the 7-day window
Once we begin arrangements with guides and apply for your government permits and Sustainable Development Fee (SDF), real costs are incurred on your behalf. Refund amounts depend on how far out your trip is when you cancel:
Funds covering arrangements already underway (guide bookings, hotel deposits, permits in progress) are non-refundable. Anything not yet committed is refunded.
Half the total tour cost refunded. The retained portion covers permits, hotels, and guide commitments already locked in.
Permits, hotels, guides, and drivers are fully committed at this point. Travel insurance is the only protection here.
We strongly recommend comprehensive travel insurance (see below) to protect against unexpected cancellations after the 7-day window.
Prefer not to commit a full payment yet?
Use the free quote option on any tour — we'll confirm availability and answer questions before any money changes hands.
Government fees & permits
Bhutan's Sustainable Development Fee (SDF) and travel permits are government-regulated. Once issued, these fees may be partially or fully non-refundable regardless of when you cancel.
If we have to cancel
If we cannot deliver the confirmed itinerary due to operational constraints, safety, or regulatory changes, we'll offer a comparable alternative or a full refund of payments made to us. Force majeure exclusions apply.
Force majeure
No refunds are guaranteed for events beyond our control (e.g. natural disasters, political unrest, government restrictions, pandemics, airline disruptions). We'll make best efforts to recover costs and pass through any recoverable amounts.
Refund processing
Approved refunds are processed to the original payment method. Banks may take 7–10 business days to display the funds.
Travel insurance
Comprehensive travel insurance is mandatory and should cover cancellation, medical, evacuation, and trip interruption.
Need to act on this?
View or change your booking using your reference and email — or contact support at [email protected].